Hi,
My thought is kinda crazy but it is the only thing that makes any sense...
I think that the pump may be running backwards....it happens sometimes that a motor can get a power surge or just plain decide to run the wrong way....this would keep you from getting the hot water and make it take longer then before as it is fighting the natural water flow and pressure...
There would be no fix to that... but I think that Laing has a 1 year warranty on their products...
I would check with the supplier that you purchased it from to see about a warranty replacement...
heatman101
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