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We have a kwikset smart key and the deadbolt part worked fine for months and then suddenly it won't work. Not happy. What to do? Shirley Johnson

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Rod Herdman

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Hi Shirley,

Rod Herdman and pro-locksmith here. ProNova is correct. You will need to replace your lock. Kwikset's Smartkey has many flaws. It should never have been released. Replace your lock with a pin tumbler type of lock.

Check out a cool lock: http://localinventor.com

Posted on Aug 01, 2012

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Anonymous

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You will have to buy a new lock once the "smartkey" locks up its toast. Very bad design unlike the traditional kwikset pin tumbler lock which can be repaired if something like this were to happen but hardly ever does.

Posted on Nov 01, 2010

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Notice that the above is a .PDF file type. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

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http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

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http://www.kwikset.com/Customer-Support/Product-FAQs/Faq/50160000000HhhEAAS.aspx

This link:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

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I'd recommend changing the 4 alkaline AA batteries at the same time.

Good luck--and please provide feedback if this helps!

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Here is a link to it:

http://www.kwikset.com/Customer-Support/Warranty-Information.aspx

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