Your baffle that controls the freezer temperature is possibly broken. If you take the cover off the dials labeled "refrigerator/freezer" the baffle is a plastic arm that controls the amount of air circulation between the freezer and the refigerator. If the arm is broken is will stay closed completely blocking the air hole or vent. I just wedged a small piece of wood or shim in mine and it hasn't frozen up since.
Good Luck. I know how frustrating it can be to repeatedly defrost the ice build-up.
Mary Lynn, Alabama
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