Hi, on the reverse side of the seat is a strap that is fastened by a clasp. By squeezing the clasp, you allow the straps to pass through the clasp, and adjust the strap length. By doing this the angle of the seat can be adjusted
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I had the same problem with mine. What I had to do was lift the Adjuster for the backrest while doing that pull the back rest all the way down ( like if baby was laying straight not at a angle) and then pull the two hand hooks and then fold down.
Viewed from behind, there are two cords with pull tbs that are gathered together in the center of the seatback with a black plastic gather. These two cords are loosen or tightened to raise or lower the seat back recline position.
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I own two evenflo strollers- from the pictures I believe it's the same exact stroller. Mine don't have "buttons" to lay down the seat.. instead they have a "cord" like a belt in the back towards the top- you can let some out to lay the seat down- or else pull it tight and it will 'raise' the seat to a sitting position! The 'belt/rope" for adjusting has a D-ring on the end of it- so look for that towards the top center in the back (under the handle bar).
I disagree with your sister. Most babies are not eager to be lying down all of the time, especially when they learn to sit by themselves.
This will not cause your baby any harm.
Good luck and congrats on the new baby!
There should be a tube with red ends that fits into a bracket when not in use below the pushing handle of the stroller. This is removed & put into place where there are two holes to this effect on the sides of where the child would sit when there is no car seat on top. The car seat should then "click" into postion when pushed down on the tube.