The issue is comman with nortan Anti Virus and what you have to do is first uninstall all the componets of Norton form you computer by using Nortan removel tool from :-
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716270339?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid chosse between XP/ME/98.
Once it is done it will restart your computer and then try to install the Nortan 2005 an dthen run the upgrade once it is install.
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