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I have a GE Profile side be side refrigerator model PSS25SGNA BS. The refrigerator side freezes the food unless we set the freezer side temp to a higher level. The freezer is set to -2 and the refrigerator side temp is set to 41. The refrigerator is 29 not 41 as it is set.

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Hi sound like you have a bad damper. the damper is in the top of the refrigerator side from middle to left

Posted on Oct 19, 2010

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Ge profile refrigerator PSS27SGNA BS....unit's refrigerated section keeps freezing food. even after we've adjusted the temp up to 36 or 37(recommended) it stays at 30 and keeps ruining the produce.


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We have a ge side by side and the refrigerator is freesing stuff. the model number is GSS25X SNA BS


Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

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Use the damper control to direct less air into the refrig compartment from freezer

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Replace the cold control

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

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the dampener door in the fresh food is more then likely broke . allowing air in to the fresh food.

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Replace the damper assy, in the Refrigerator section. The damper door is stuck open. Very common problem on these refrigerators.

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1 Answer

GE Arctica Profile getting too cold, temp set to 37 actual temp is 25-35


Wow, so you dropped some money into it, eh? I would take a look at the damper door asslb(DIFFUSER). located at the very top left of your refrigerator section in back. It has a motorized door that opens and close's and it may be stuck open. More than likely it is broken and needs to be replaced. GOODLUCK!!!!

FYI: All your cold air in your refrigerator comes from your freezer!

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