Bad container message appears on screen and files are not played

Re encode with lower bit rate.

"can't play media (bad container)":
The video bitrate (file compression) is to high and needs to be re encoded at lower bitrate(kbps).

Try the following:

1. Locate the USB cable that came with your phone. Connect one end to your phone and the other end to your computer.
2. A message will appear on your phone (File Transfer), press the Play Button (orange one) to select it.

Note: A scrolling message will now appear on your phone saying do not remove the USB cable until you have exited ....

2. If MAC (your phone will appear as an Icon on the Desktop). If PC then you will need to Navigate to your Computer (to see the device connected).

3. There will be a folder called something like Phone CARD (all photos are contained within that folder).

4. There will be a folder from within that called DCIM. Copy the entire folder to your desktop (or whereever). All Photos are contained within that folder.

5. There is also another folder called the Picture folder. There will be Photos and other pictures contained in that folder. I suggest you copy the Picture folder also.

6. On a PC (click the Safely Remove Device icon) at the bottom of your screen. On a Mac (highlight the Phone Card icon and drag to the Trash can).

I hope this is helpful and solves your problem. Please rate. Regards

copy right laws