E74 error appears when you use your Xbox 360 console
Article ID
:
941377
Last Review
:
March 10, 2010
Revision
:
14.0
On This Page
SYMPTOMS
Your console displays the following error message in multiple languages on your television screen or monitor:
E74. System Error. Contact Xbox Customer Support.If you see a different error message or a code other than E74, your console may be experiencing a different problem. If this is the case, please search the Microsoft Knowledge Base for the error message or for the symptom.
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CAUSE
This problem occurs when the Xbox 360 console experiences a hardware failure.
MORE INFORMATION
Step 1: Confirm the E74 errorTo verify that your console is displaying the E74 error message, follow these steps:
1.
Turn off the console.
2.
Turn on the console.
3.
Verify that your console displays the E74 error message.
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Step 2: Submit a console repair requestIf you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section.
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Additional supportIf your console continues to display the E74 error message, it requires a repair. There are no additional troubleshooting steps. To start the online repair process, click one of the following links:
In the United States
http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
Outside the United States
http://www.xbox.com/support/ (http://www.xbox.com/support/)
Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox support directly, please visit the following Web site:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) Microsoft covers repairs for the E74 error for a period of three (3) years from the original purchase date of the console. If you are outside the initial three-year warranty period, you can still receive console repair service from Microsoft for a fee for the E74 error. For more information about this repair process, click the following article number to view the article in the Microsoft Knowledge Base:
969905 (http://support.microsoft.com/kb/969905/ ) About the E74 warranty extension for Xbox 360 consoles
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References/Links
If one light around the power button on your Xbox 360 console flashes red, there are additional steps that you can try. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
907536 (http://support.microsoft.com/kb/907536/ ) One light flashes red on your Xbox 360 console
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