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Modem Hi. My computer didn't come with a modem.. and I tried putting in a standard one... worked for a couple days... now won't even work. I called phone company and gave error numbers (678 and 777) and they checked it all out and said it wasn't on their end. What is the proper modem for this computer.. do you know? I can't seem to find any info on the net. Thanks.. Peggy
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no ISP stated, no country even. we are USA.
call them, we are not them.
we don't do service calls,
no modem model and make stated. so Red lights means zero now.
1 week is short time , many ISP take 4 to fix things,
why not change ISP< to one with better service.?
all you can do is keep nagging them.
or post what country, what ISP this is and what name and model of modem you have,
DSL modem.?
Cable modem
SAT box, modem
Fiber.
3/4/5G?
what? even photos work here
it is common for the network port to fail on the DCM425s. a couple of things to try...1. a new network cabe2. hold the reset for 30 seconds (small hole on the back)3. try using the usb connection (this will not allow for a router connection and XP should give you a genaric driver so that you can see if the modem is working other than the network port) if all else fails, it would probably be easier to take the modem into the local office and ask for an exchange. trust me, i am a service tech for a cable company and it is a lot easier to take the modem in for an exchange than arguing with some one on the phone who has no clue how to trouble shoot a modem and then waiting for another incompetent tech (if he didn't check to verify that it was working he was incompetent) back out to screw it up again. also ask if they have any motorola modems... there more reliable.
here is the manual page. since you said you had water in the basement but you didn't say if the computer got wet. or if the Linksys got wet or if its just ...well rather humid! If you have one computer and it hooks directly to the modem and works then you know that the computer works and the modem works. if you then UNPLUG modem, and unplug router ( BOTH from the wall not the ethernet or lan from the computer and other devices.) then re plug in modem then router. then give it 3 minutes if it still doesnt work go to command promt type in ipconfig if it shows you numbers then it is communicating. something like 192.168.123.1
if it is not lighting up at all on the router the put it in a dry place for a while.
DSL light blinking green/red indicates you do not have a solid connection to your DSL signal. Typically this can be anything from the connections at your home all the way to the connections with your ISP. As I do tech support for this model of 2wire modem all day long here is what I would tell you to do if you were calling me:
Are you using the proper length of phone cord (15ft or less): people sometimes have a longer phone cord in use and while it MAY work for a while outside conditions will effect the DSL signal enough that it no longer cuts the mustard. The longer the phone cord the more resistance a signal has in reaching the modem.
Filters: Typically the 2wire modem comes with 3 1-way filters and a single 2-way filter. Often people put the wrong filter on the modem, which doesn't even require one, or they put the correct filter (2-way filter) but hook it up to the wrong end (that is to say it should be connected to the DSL side of the filter). All other devices in the house such as phones, fax machines, Tivos, DVRs, Sat TVs, and monitored alarm systems (AKA anything ELSE connecting to/using the phone system) should be on filters.
Phone service: Do you have phone service? Do you have a dial tone or static? If so all problems with phone service will effect your DSL service as that is how the DSL service is piped into your home...that is to say through the phone line. Do not contact your ISP for this problem as it is a phone line problem creating your internet problem.
Phone jack location: Have you tried moving the modem, it's power cord, and proper length phone cord to another jack? Granted the argument that "it worked yesterday, so it should work today" is a strong one but sometimes putting the modem on another jack JUST to test out any potential wiring problems is a helpful one and could save you a lot of frustration. If one jack gives you red/green DSL lights and the other gives you solid green...that should speak for itself.
ISP provider: IS your service turned on? It may be a bit...hmmm...how shall we say....obvious but if your service has been turned off, or not even turned on yet, then that would be why. In addition, if the above does not help in determining what the problem is, a technician may need to be dispatched to determine where the fault lies. Sometimes it's the box down the road and sometimes it's a few miles away.
It is likely the power supply has suffered damage, or has just plain failed. Dell did have problems with certain power supplies in models such as the GX270, probably others too.
Anyway, if you have a voltmeter, you can check for the presence of voltages. Modern computer power supplies have a standby and main sections. I'd guess the standby portion is dead, and if so, your computer won't turn on at all. Here is a site listing the pinout & voltage spec for a typical ATX power supply: http://pinouts.ru/Power/atxpower_pinout.shtml
Note the standby line- again, this voltage will be present anytime the computer is plugged in. The main section of the power supply comes on when the power button is pressed.
If you tech savvy, you could try repairing the power supply if not toasted severely. Otherwise, a standard universal replacement might fit the bill, or just call Dell for an exact unit.
possible its in your telephone wires, try check it with a liscensed technician of your telephone company.Maybe the wire threads are broken or even worn out.
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