Many times there is a volume switch on the actual handset itself. Most commonly on the left side of vtech devices. there are three different volume levels. By pressing up on the button you should be able to turn the volume up until it has an audible tone confirming volume change. Handset should ring with incoming call when audible tone is heard by pressing up on volume button.
The HL10 handset lifer is what notifies your headset that
you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple
different things that could be going on.
1.
The internal microphone could have gone out on
the lifter. This microphone is what sends the signal to your headset that you
have an incoming call. If the microphone is working you will hear 3 short beeps
in your headset.
2.
If the
volume is too low on your telephone, the handset lifter will not notify the
headset of an incoming call, so try turning the volume up on your phone and see
if that takes care of the problem.
3.
The HL10
handset lifter ships with a ring detector that has a 2.5mm jack on one end and
a small round microphone on the other end. This ring detector is intended for
phones that do not have the speaker located under the handset. You could try
plugging this into the back of the lifter and setting the microphone next to
where the lifter is mounted on your phone. This might help pick up the
sound of the phones ring tone.
If you are manually
lifting your handset out of the cradle and sitting it to the side instead of
using a lifter, then you will not receive the 3 short beeps in your earpiece to
notify you of an incoming call.
Good luck from Headsets Direct!
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