Cord won't retract or pull out. It is out about half way.

Either the cord inside is caught on something or the retraction spring is broken.
Try to pull it out further, if you can feel any spring-back then most likely the cord is caught, maybe on itself.
Either way, the canister will probably have to be disassembled to fix the problem.

You have to find a way to turn the drum the cord rolls up onto. Just move it par enough o allow it to retract. Hopefully you will hit that point before the spring lets go.

Great Youtube video
https://www.youtube.com/watch?v=4p0N2XwiKaw

I’m happy to help further over the phone at https://www.6ya.com/expert/charles_6bf94c079488b145

spring in cordreel is sprung. cord is probably on last leg. Go to vac replacement parts online store and order a new one.

go and buy it from www. repairclinic.com

God bless you

Maybe there is a button on it that you press while pulling the cord,my iron has one.

Depends on the machine. If its a Sebo K model then usually pulling on the cord will re-automatically retract the cord anyway. Any other brand and it will need to be replaced by a qualified repair.

Hi Karen. Chances are your cord has a kink in it which is preventing it from coming all the way out. Pull the cord out almost as far as it will come and then twist the cord one way or the other and pull to get the kink out of it. Once you have it all the way out you can start closest to the machine and smooth out the entire cord to be sure that the kinks are more or less permanently gone.

JUST LIFT OFF THE TOP HALF. CAREFULLY REACH IN FROM THE LEFT SIDE AND DISCONNECT THE CLEAR PLASTIC HOSE THAT IS ATTACHED TO THE "DIAL" ON TOP OF THE MACHINE. THEN LAY THE TOP HALF OF THE MACHINE TO THE RIGHT. DON'T DISCONNECT ANY WIRES. YOU'LL HAVE TO HAVE A NEW CORD WINDER (LOOK ON E-BAY). THE MOTOR AND CORD WINDER ARE ATTACHED TO EACH OTHER BY WIRES AND CAN BE LIFTED OUT OF THE CANISTER.EVERYTHING YOU DO JUST REMEMBER THAT ALL OF THESE PARTS ARE ATTACHED TO EACH OTHER BY WIRES. THE ONLY WIRES YOU'LL NEED TO DISCONNECT ARE THE ONES ATTACHED TO THE CORD WINDER ASSEMBLY. THEY JUST PULL OFF, NO TOOLS ARE NEEDED.
QUITE FRANKLY THIS IS A ROYAL PAIN AND YOU'LL PROBABLY WISH YOU TOOK IT TO A REPAIR (AERUS/ELECTROLUX) SHOP. IF YOU DECIDE TO DO IT YOUR SELF TAKE PICTURES OF EVERY STEP...'CAUSE YA GOTTA PUT IT ALL BACK TOGETHER.
GOOD LUCK!

I'm assuming that you have bought the new retractable cord assembly. If you have so, I believe the cord should retract going counter-clock wise (pulling it makes it spin clockwise).