Take both ram sticks out and turn the PC on. If it makes no sound at all with the stick out this means you have a problem with the mother board. If it screams like a banshie the board should be okay. Try putting the new stick in the slot where the old one is and the old one in the other slot. It might read it that way, no guaranties this will work but it won't hurt. It is also possible you got a bad stick. It does happen.
Hope this helped.
Good Luck
cookEmonster
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