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Does the software come up on screen when you connect the camera to the PC? Basically, its waiting in the background for a CD or Memory Card or Camera to be attached that has photos on it it can work with.
The reason another CD causes the program to lauch is that it may have picture files on it.
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You need to install Disney Pix 2 software and the Disney Pix Micro Downloader to your computer via the software CD that came with the Disney Pix Micro.
You can download required software from HERE Select appropriate software in list as per Windows running in your computer. Click that link and download required file.
Heard this before, and the reply from Disney was buy a new disc. Try their webpage for support. If you can prove purchase you mightv be lucky But dont hold your breath
If you have Microsoft Vista then you're in trouble. Digital Blue is the maker of the camera and software. The editing software that ships with the unit is available there for download...but the driver...WHICH YOU WILL NEED...contains an empty .INF file...meaning if you have Vista you cannot use this camera. My advice is to return it for a refund.
i have had this problem with my camera and this is what the manufacter emailed me back
Hi, Thank you for your interest in Digital Blue. Please unplug the camera from your computer and follow the steps below.
Open the Start Menu > All Programs > Accessories. Right-click on 'Command Prompt' and select "Run As Administrator...".
This will bring up a window saying 'Windows needs your permission to continue', please click on the 'Continue' button.
When the DOS window opens, type in (without the quotes): 'cd c:\windows\system32'
The above should change the command prompt to C:\WINDOWS\SYSTEM32:.
Now, type in (without the quotes): 'regsvr32 vbscript.dll' (dll = dynamic link library)
You should see a window pop up stating 'DllRegisterServer in vbscript.dll succeeded.'
Please insert the software CD with version 2.2.0 into your CD/DVD-ROM drive.
This will bring up the auto-play for the install, please follow the prompts to go through the installation.
The install consists of three different software packages, you should see the Pix 2.2, Pix Loader or Pix Micro Downloader, and the DB CIF Cam being installed.
If you receive an error after the Pix 2.2 install, you will need to download the drivers and Downloader program from our website at http://digiblue.com/customer-service/downloads/index.html You will need to select the 'Disney Pix Micro Downloader' and 'Disney Pix Micro Drivers for WIN Vista'.
Once you have installed the drivers and downloader program you will be asked to restart your computer. After the computer has been restarted, plug the camera into the USB port and look to see that the computer says the drivers have been installed.
Open the Pix Loader or Disney Pix Micro Downloader from your Desktop or from the All Programs list and click on the Download button. If you have a 'Pixel Up' window pop up, click OK, and wait for the download to finish. A 'Delete' button will come up on the Downloader program which will indicate the download has been completed.
You can view the photos by going to 'My Pictures' > 'My Snapshots' or using the Pix 2.2 editing software.
i had the same problem with my camera too but i emailed the manufacter and this is what they sent me:
Hi, Thank you for your interest in Digital Blue. Please unplug the camera from your computer and follow the steps below.
Open the Start Menu > All Programs > Accessories. Right-click on 'Command Prompt' and select "Run As Administrator...".
This will bring up a window saying 'Windows needs your permission to continue', please click on the 'Continue' button.
When the DOS window opens, type in (without the quotes): 'cd c:\windows\system32'
The above should change the command prompt to C:\WINDOWS\SYSTEM32:.
Now, type in (without the quotes): 'regsvr32 vbscript.dll' (dll = dynamic link library)
You should see a window pop up stating 'DllRegisterServer in vbscript.dll succeeded.'
Please insert the software CD with version 2.2.0 into your CD/DVD-ROM drive.
This will bring up the auto-play for the install, please follow the prompts to go through the installation.
The install consists of three different software packages, you should see the Pix 2.2, Pix Loader or Pix Micro Downloader, and the DB CIF Cam being installed.
If you receive an error after the Pix 2.2 install, you will need to download the drivers and Downloader program from our website at http://digiblue.com/customer-service/downloads/index.html You will need to select the 'Disney Pix Micro Downloader' and 'Disney Pix Micro Drivers for WIN Vista'.
Once you have installed the drivers and downloader program you will be asked to restart your computer. After the computer has been restarted, plug the camera into the USB port and look to see that the computer says the drivers have been installed.
Open the Pix Loader or Disney Pix Micro Downloader from your Desktop or from the All Programs list and click on the Download button. If you have a 'Pixel Up' window pop up, click OK, and wait for the download to finish. A 'Delete' button will come up on the Downloader program which will indicate the download has been completed.
You can view the photos by going to 'My Pictures' > 'My Snapshots' or using the Pix 2.2 editing software.
you all do a great on serving each and every one of us who needs help..
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