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On a HP Deskjet 4480 all-in-one, I'm getting "shadow prints" on some pages. Recently installed original HP cartridges. Test pages print fine, Outlook Express and Word output the "shadow" print. Any suggestions?
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The HP F4480 likely has a malfunctioning ink cartridge which is causing the printer hang (i.e. internal micro-electronics damage inside the HP 60 color or black ink cartridge). You can verify the electrical condition of both HP 60 ink cartridges by activating the Tap 41 diagnostic test report (see video here for complete instructions):
1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
2.Release the Power button.
3.The 'Tap 41' diagnostic test print should print.
Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout. http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models) http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)
If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
have you cleaned the print head? done a test page? i had a simlilar problem with a lexmark but it turned out to be a refilled cartridge. if you are using genuine hp cartridges i would recommend printing a test page and checking the solid colours .
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