Go to the printer control panel, right click your printer and open preference or may be properties on your end, Click the Color tab, and change the color option to black or color. hope this helps. feel free to rate how helpful it is.
Check to make sure the printer finishing properties are not set to economy mode or gray scale..
use new genuine catridge and try.
Hope this helps. Please rate my response.
Thanks.
Have a good day.
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