Question about Thomson GE-28115FE1 Cordless Phone

3 Answers

Thomson GE DECT 6.0 28213 Cordless Telephone

Phone works fine for awhile, pick it up and there's no dialtone. I have to take out the battery and reinstall. Works again for a few more hours. I have to reset the battery several times throughout the day.

Posted by ldockall on

  • 8 more comments 
  • Hayim Jun 08, 2008

    I have the same phone and the same problem. It happens when both phones are in their cradle. There is no dialtone, and they won't receive incoming calls. The problem mysteriously fixes itself. I haven't touched the batteries.

  • cyndeek Jul 09, 2008

    When I click the green phone "talk" button, the unit beeps and will not come on. The unit is constantly charging so the battery is not dead.

  • Anonymous Jul 09, 2008

    Just bought the phone and I am having the same problem. I usually remove the battery and put it back and put the phone on its base for a few seconds. Then it is working again, but I still havent found how to permanently fix it.

    I have caller ID and when I come back from work, since it stopped working during the day, I am missing all my calls.

    Frankly, for a new phone, I am truly disappointed.

  • ejohnson1 Aug 15, 2008

    Same issue. Very annoying. Probably going to ditch this phone and buy another (not GE) sigh.

  • em3alan Oct 22, 2008

    This phone sucks! Periodically, for no reason, there will be no dial tone, just beeps if you try to call or answer a call. I have to unplug the power then reconnect, and it works again.

  • jbutters3 Jan 17, 2009

    Its so annoying

  • DAB001 Jan 19, 2009

    I have the same problem and this is very disappointing. There is no tech support, the 800 # is a voice machine, the manual and website offer nothing. This is under warranty and the best I can hope for is getting another one in 4 to 6 weeks that does the same thing. I will throw this out and buy another phone (Not GE) and I will go on every review site and tell people Not to buy this phone.

  • antattack Jan 28, 2009

    Same problem. I thought it was my Comcast phone service, but it isn't. The Ultra Slim simply stops working.  And the failures happen with increasing frequency.

    The absence of support is a disappointment.

  • Anonymous Mar 31, 2009

    I having the same problem
    The phone was a gift, but I would never buy GE
    I'm going to try and leave the phone off the charger during the day
    see how that works

  • Anonymous Apr 01, 2009

    Periodically, I go to use one of my GE Dect 6.0 cordless phones, and it will either have no dial tone (just 2 beeps), or it will be making an awful hissing noise. When there is no dial tone, there will be no dial tone on either phone. When the hissing noise is there, it will be only on one phone, but if I try to do a conference (int/conf button), it comes through both phones over top of the dial tone. In order to get the phones working, I have to take the battery out of the offending phone (put it back in, and put it on the charger for 2 or 3 seconds. Then it works fine.



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There is no solution, it's trash, don't buy it

Posted on Mar 21, 2010



Another fix is to register the phone again. I do not have to de-register it first. Also, be patient. Sometimes when I take the handset from the base it searches for the base. If I push the talk button before it finishes searches, it beeps. Once it has found the base, it is ready to go. I have Verizon voice mail and it seems that when I have a message waiting it causes the phone to de-register.

Posted on Jul 20, 2008

  • bvsrao1949 May 06, 2011

    I got a chordless phone and I was tring to register the handset . It was expecting a 4 digit PIN, this pin was not available anywhere in the user manual. Any set of combination it wold not accept. BY Trial I could register the phone with pin 0000 , luckily it worked. manufacturer could have given this default number somewhere on the box or manual. This omment may be useful to a new buyer next time




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I finally find a way to stop this problem from occuring : never leave your phone on the charger with the battery isnt empty !

I know this sucks because what best place to put your phone at night than its base. But try it and it will work (unless your battery is already damaged). In the morning when i go to work, I charge it for 8 hours, then when I come back, I take it off the charge until next morning.

I used to put it on the charge for all night and all day until I read an interesintg post :

Since I have been doing this, I didnt get any more problems with my phone.

Posted on Jul 10, 2008

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I had the same problem. To fix it, I unplugged the base from the wall, and the battery from the handset, left it all unplugged for 30 seconds, and then replugged everything back in. It works fine now.

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Best regards, Fred
[email protected]


Hi. I just bought one of these phones and wanted more information than what the manual offered, so I went to the GE website to see what they had. Below I put what I found, maybe it can help you. Click on the blue box that towards the bottom left for the manual for download.

After the link, I also put extra information tabout this phone that helped me find the manual for you- it wasnt easy to find. OK, best of luck.

GE Home Electronics In 1987 GE sold its home electronics business to Thomson®, Inc. For a time, Thomson® produced many products that carried the GE name, but now only manufactures telephone and communications products.

The items that they support but no longer manufacture include:
Audio products
Cassette recorder
CD player
Clock radio

Spacemaker radio
Spacemaker TV
Video camera

For assistance with any of these older products or your current GE telephone products
please call 1-800-447-1700 in the US.
In Canada, call 1-800-522-0338 (English)
or 1-800-522-0445 (French).

Thomson, Inc.
PO Box 671988
Marietta, GA 30006-0034

For more information about the Thomson® line of GE brand telephone products, visit Thomson® at

These products include:
Answering machine
Answering system
Caller ID box

Cordless phone
Speaker phone
Spacemaker telephone



I contacted GE today and they told me how to get the caller ID to work on the additional handsets. You must follow these steps in the exact order given.

#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes.

reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in. It takes about another 10 minutes after that before all phones start recognizing caller ID but it now works fine.
Not finding what you are looking for?
Thomson GE-28115FE1 Cordless Phone Logo


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