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Contributor
11 Answers
- Posted on Oct 05, 2010
Re: PNY Optima SD HC Card cannot be read in HP Photosmart...
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Verify that the printer is turned off.
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Remove the Secure Digital memory card from the printer.
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Examine the Secure Digital memory card:
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Is the lock switch in the unlock position?
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Are there any visible discolorations or defects such as crack or nick in the card?
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Are there any contacts missing from the end of the card?
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Are there any deep scratches in the card contacts?
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Is there any heat discoloration on the card?
NOTE:
If all of the above questions result in No , proceed to Step 4.
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Check if the HP Photosmart printer supports the file format.
NOTE:
In order to know which file formats are supported by the different HP Photosmart printers, please refer to the manual of your printer.
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(Saving the pictures on the PC, if possible) Insert the Secure Digital memory card in the camera (or another device) and format it following the proper instructions to perform it.
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Capture an image.
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Review the image. If the image is corrupted or an error such as Unsupported Image File is displayed, the Secure Digital memory card is suspected to be defective and should either be replaced or referred to the manufacturer for further troubleshooting.
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If the images are read properly, turn on the printer. Insert the Secure Digital memory card in the Secure Digital slot.
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If the printer display continues to show the Card Not Recognized error, try using another Secure Digital memory card, if one is available.
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If the printer is still unable to read a functional and compatible Secure Digital card, contact HP to obtain additional troubleshooting information.
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