When sending fax, the reciever get a blacked out or very dark page. However when we recieve incoming fax, it's not dark at all. But if you copy a page , it is very dark.

Does the machine actually answer the incoming call? If so does it give an error code? Are you using the genuine brother line lead? Finally make sure the line lead is plugged into the "line" socket and not the "tel" socket.

Is it when u send or recieve faxes!If on sending(open the part where u put in the faxes to sent!U will see a big black roller and under that a small black one,undeer that a long strip of glass,make sure that there's no marks of any kind on the glass!If recieving it might be on the fax that is sending the fax!Good Luck!

Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

Hope this is of some help.

lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

i can not recieve faxes. It use to work fine. I can send them out, but not receive.

It sounds like you have a bad scanner unit.

if the copy comes out black and/or sends black the Contact Image Sensor in the scanner may be needed.
Hope that helps...

Hello cmcneill3

Does this happen w/ more than one recipient of your faxes?

If you haven't done so already, please, send a fax to a different recipient (one using a different machine to receive the fax on).

HERE is HPs information, downloads, etc. for your HP LaserJet All-In-One 3050.

I didn't find anything there that describes the issue your recipient is experiencing.

Please, use the All-In-One to make a copy of a document. How does the copy come out?

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Please, post back w/ your answers and any other information you might have (the more details you can provide the better) and we'll see if we can get this issue resolved or at least diagnosed for you.

Thank you
BJ
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The scanner is not receiving light. That is either because paper is covering the scanner, or the scanner light source is not working. In this case, make sure the connections are in place, if so, replace the scanner.

What happens when you make a copy on your machine?