Do you mean you cannot play the videos in Windows media Player? If yes then all you need is a Codec pack. You can download the k-lite mega codec pack which includes media player classic that you can use to play the files.
http://www.free-codecs.com/download/k_lite_mega_codec_pack.htm
If problem persists then let me know the extension of the video files so that I can suggest an appropriate solution.
Sai.
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