Power on while holding the pause button for 5 seconds. This should print black bar across the width of the label. If this prints, then check the darkness parameter in your label format or driver. Also check to make sure your ribbon is feeding coated side out. There is a shiny side and a dull side to a ribbon. The dull side should be against the media. If it is leaving an image on the ribbon and nothing on the label the ribbon is either loaded incorrectly or not a zebra ribbon.
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