I moved my computer from one home to the other, also installed new batteries, now my mouse or keyboard will not respond to any commands.

if its a wireless mouse and keyboard make sure the batteries are securely seated and fully charged the battery panel should be on the underside of your mouse keyboard as would be the on off switch

click start control panel keyboard hardware make sure the right type of keyboard is selected

click start control panel keyboard hardware troubleshoot or click start control panel administration tools computer management device manager scroll to keyboard you could see a yellow question/exclamation mark ? ! or red X a new driver will need to be installed

right click to install drivers
http://download.cnet.com/bluetooth-driver-ver-5/3000-2110_4-149801.html


hope this helps

Check the location of the receiver. Trying moving the keyboard/ mouse right in front the computer when this happens and see what it does. Lost connections in a wireless mouse keyboard are typically (in order):
1) Batteries: change with fresh ones. Be 100% positive they work.
2) Location: move the KB/mouse very close to receiver, or switch the port of the receiver. If both devices disconnect receiver is either on a bad port, or failing, too far or has interference (with other devices in house). If only 1 device disconnects then try moving it closer (even temporarily). If that fails the device could be failing.
3) Hardware failure: unlikely but possible.

It is unlikely to be a software issue for a keyboard like this (the basics should still work), but if you really love the mouse you can always just use that with a new wired keyboard.

I had this problem after changing the batteries in Logitech Cordless Internet Pro Keyboard - Model Y-RAJ56A, very frustrating.
I am using a KVM switch that only has PS2 outputs and one of the computers doesn't have PS2 connectors for both keyboard and mouse. This necessitated another mouse & receiver. Receiver will accept both mouse & keyboard but initial installation didn't include pairing the KB with the receiver, it
picked it up from the KVM.
When I changed the batteries in the keyboard I instinctively pushed the buttons to pair the receiver to the keyboard.
Wrong move!
Now the computer is receiving keyboard command from both the former 'mouse only' receiver & the KVM, creating ddoouubbllee letters. After pairing, they refused to be unpaired.
Solution was to go to Control Panel, in Device Management and disable Wireless Keyboard. Now it only receives keystrokes from the KVM.
Problem was solved.

Hope this helps, Plasticman69

mcdevito75 here, Sounds like the mouse itself is faulty, if the right button when depressed returns to position and you hear the familiar click, and you don"t hear that from the left button, then the mouse itself is faulty, ask Dell to send another mouse, it should be on warranttee with your new computer.

Get new batteries for your mouse

Try re-installing the drivers.

make sure there is new batteries in both the mouse and keyboard. Also the wireless receiever that connects to the computer is responding as well.

After you get new batteries put in and also have the receiever plugged in. press the caps lock, num lock keys and see if they light up on the receiver. If they light up then things are working, if they don't then bring up the notepad and see if any of the keys show up in notepad when you type and also see if the cursor on the screen moves for your mouse.

Hopefully both of them will work once you change batteries. If both don't work after changing batteries then you'll need to get a new wireless keyboard/mouse kit.

Thanks! I fixed the problem by installing a USB mouse and using fn+f9. That unlocked the mouse so I could use the pointer leaving just the keyboard problem. I then tried reconnecting the wireless keyboard (by using the button on the receiver and under the keyboard) Hey Presto!!

i would agree that a new one may be needed. i have a desktop set that, the mouse had failed. i got a better microsoft mouse, and i was able to use it with the desktop set.and have all of the functions of the new mouse through the original receiver. hope this helps! good luck.

have you checked that it is the USB port if it is not in the USB port it will not respond