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well there may be a loose connection on the board or a short in the circuitry. The first thing to do is try to reset it by disconnecting it from all power sources which could mean disconnecting your battery if needed
solder two points under the silver sticker on the bottom of the head unit (pay a pro! don't mess up your deck!) then you ground the light green parking brake wire (attach it to the black ground wire coming out if the same harness) this will give you "full function". i have this unit and have the upgrade, it works.
You have to bypass the Parking Safety feature.
Here is the info I have found. I have not verified it myself for accuracy, so use at your own risk.
AVIC-N2 lockout bypass: Underneath the MAIN unit (not the hideaway) is a small silver sticker, peel this back. There are two contacts with the label "R197". Drop a bit of solder between these to connect them. Also, you must ground the Parking Brake wire.
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