You have not said which OS you are using so; from
http://support.microsoft.com/kb/943144
When you try to install Windows updates from the Windows Update Web site, the Microsoft Update Web site, or by using Automatic Update, you receive a message that the update is not installed successfully. Additionally, the update is not displayed in the update history.
You may experience this issue in the following scenarios:
Scenario 1 You try to install updates after repair a Windows XP installation by using the Windows XP CD.
Scenario 2 You perform the following operations before you try to install Windows updates:
You perform a new installation of Windows XP Service Pack 2 (SP2).
You visit the Windows Update Web site, or the Microsoft Update Web site.
Note When you visit the update Web site, the latest version of Windows Update software will be installed in your computer.
You install Windows XP Service Pack (SP3) without a restart.
You try to install Windows updates after the install of Windows XP SP3.
Then cause ;
This issue occurs because the Wups2.dll file that is included in the latest version of Windows Update is not installed correctly.
For scenario 1, the registry entries that correspond to the Wups2.dll file are missing after the repair install of Windows XP. The release version of Windows XP does not contain the Windows Update software.
For scenario 2, the registry entries that correspond to Windows Update are changed back to the Windows XP SP2 version if you did not restart the computer before you install Windows XP SP3. The registry entries for the Wups2.dll file are changed to pointing to the Wups.dll file that is included in the release version of Windows XP SP2.
To resolve this problem, use one of the following methods;
Method 1: Download and install the Windows Update Agent,
For an x86-based computer;
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.4.7600.226/WindowsUpdateAgent30-x86.exe
For an x64-based computer
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.4.7600.226/WindowsUpdateAgent30-x64.exe
Method 2: Register the Wups2.dll file,
To have MS register the Wups2.dll file in Windows for you, go to
http://support.microsoft.com/kb/943144#FixItForMeAlways.
If you prefer to fix this problem yourself,
To register the Wups2.dll file in Windows, follow these steps:
1. Stop the Automatic Updates service. To do this, follow these steps:
a. Open the Command Prompt window. To do this, click Start, click Run, type cmd, and then click OK.
b. At the command prompt, type the following command, and then press ENTER:
net stop wuauserv
2. Register the Wups2.dll file. To do this, follow these steps:
a. At the command prompt, type the following command, and then press ENTER:
regsvr32 %windir%\system32\wups2.dll
Note For a computer that is running Windows XP Professional x64 Edition, type the following command, and then press ENTER:
regsvr32 %windir%\syswow64\wups2.dll
b. Click OK if you receive a verification message.
3. Start the Automatic Updates service. To do this, type the following command at the command prompt, and then press ENTER:
net start wuauserv
4. Exit the Command Prompt window. To do this, type exit at the command prompt, and then press ENTER.
I really appreciate your prompt response, "jerryg50," but the "techno-speak" is a little over my head!
Please permit me to give you an example.
If I said to you, "Post hoc ergo propter hoc," you might say, "What's THAT all about!!?"
In response, I'd simply say, "Gee, 'jerry', it's LATIN!!"
Get it!? I don't mean to be impudent, but the answer I just gave you is about as useful as the one you gave me!
RICHARD BURDICK
Thanks again for the prompt response. I'll give it another whirl!!
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