This would have to be a 4350DN or DTN model to do automatic duplexing. I would make sure you have one of these 2 models. Depending on what driver was loaded the duplex option may show up, but if the printer does not have the duplex option and the associated firmware then it will not duplex automatically.
This is the only thing I have seen that would cause what you are describing.
Good Luck and Thank You for using Fixya.
WheatlandServices
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