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My ex girlfriend messed up my sim.she gave me another sim card.when i gave the sim number to have it activated online it said the sim dosnt exist.do u know what the problem may be.also do u have a phone number that i can call

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Anonymous

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  • 231 Answers

Hey hi buddy..................

plz ring your network operator and confirm that wether the sim is activated or not?this problem lies when the sim is not activated or the sim is being blocked by the network for some security reasons...........................
thank you..take care
thank you..take care

Posted on Sep 30, 2010

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Hello, Dianne -

You do not state the name of your cell phone services provider.

If you can, take your cell phone and new SIM card to the nearest bricks and mortar store for your cell phone services provider and ask one of the employees to help activate the SIM card, using your current cell phone number.

Otherwise, you can choose Comment and add the name of your cell phone provider and the country where you reside, so that I or someone else can provide you with better direction.

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This problem sounds like it is to do with your SIM (Service Identifier Module) card, within your mobile phone handset, either this is because you no longer have this card activated, or you have encountered a problem with your contract. In the event that this is a PAYG (prepaid SIM) then just replace the small SIM card and hopefully you are able to use your phone. If on the otherhand you are using a contract SIM card, then you will need to talk to your service provider directly and sort the problem out. However, you could always change your SIM card anyway, and be donee with the matter.

One word of warning on this, you will probably have to tell everyone you know that you have had to change your mobile phone number, as the unique mobile number is attached to the SIM card as apposed to the phone handset. You could always find a cellphone provider that will allow you to keep your existing number, but, as your SIM card sounds like it is no longer active, the chances of you retaining your existing number are slim to minimal at best.

Now I am also an engineeer that keeps all possibilites of error open for investigation, so in this event, it is best to go to http://www.motorola.com and check out the support pages for your phone and see what is said about this; just in case it is a problem with your handset. Better still, any high-street or downtown mobile phone shop will be able to query the matter for you and advise you in person of your next best approach.

I hope this is the fixya for you, and if there is anything that you have to ask or comment on, feel free to do so and I will respond as soon as humanly possible.

Many thanks for using the Fixya service,

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