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I think holding down menu and the record button at the same time should fix it. I read the best solution and it just turned on. I was having the same problem, mine would not turn on either but just try pressing and holding down the record and menu button for about 5 seconds.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware. Wizard
You can reset the mp3 player by holding down the "menu" button and the "a/b" button together for a few seconds then push the power button and it should turn on. Mine was doing the same thing and this worked.
If it is still on, hold down the power button for about 15 seconds; that should turn it off. Try turning it on again. If it still does not work, turn it off by holding power for 15 seconds, then on again like this:
- Put hold on
- Hold record
- Press power on
This will start recovery mode, follow on-screen instructions. Hope all goes well!!
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