Dell 1720dn Laser Printer Logo
Posted on Sep 28, 2010
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Whenever I go to print something, my printer makes a really loud grinding noise and occasionally jams paper. What could it be?

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Donald DCruz

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  • Dell Master 17,130 Answers
  • Posted on Sep 28, 2010
Donald DCruz
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It can be that the paper drawing mechanism of the roller and the geared drive has an issue, possible that the motor has a play with the roller out of alignment , producing a difference of gap in the roller settings. If so the paper will be drawn into in different lengths so as to jam with the uneven pulling.

  • bookkeepe441 Sep 28, 2010

    How can I fix this problem?

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Grinding noises indicate either gears that are self destructing or something is stuck inside. Take out the cartridge(s), remove the paper and all the plastic that comes off. Unplug the cables. Now lift the printer, turn upside down and shake. If there are broken gears a local repair shop might try to fix it but most stores refrain from this.
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please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
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There may be something stuck in the area of the perforation, like a paper clip, paper debris or some foreign material. I would look in that area with a flashlight and see if there is something in the Paper feed roller area.Something may have come loose if you had a paper jam. Let me know.

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