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Posted on Sep 28, 2010

Cable modem internet works when directly plugged into desktop, but when run through the router, no connectivity

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  • Contributor 108 Answers
  • Posted on Sep 28, 2010
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Most cable Internet Service Providers (ISP) use a Media Access Control (MAC) Authentication to establish Internet connections for end-users. A MAC address is a unique 48-bit (6-byte) integer that is attached to an Ethernet NIC for each computer. To set-up your Linksys router to a Cable ISP, you have to do MAC Cloning. MAC Cloning is a procedure which enables a router to copy the MAC address of the PC that's registered with the ISP.
To setup a Linksys router with Cable connection you need to perform five steps:

  1. Verifying Internet Connection
  2. Connecting the Devices Together
  3. Checking the Router's LEDs
  4. Configuring a Linksys Router for a Cable Connection
  5. Power Cycling
NOTE: Before proceeding, use the computer that can go online when connected to the modem and follow the steps below.
Verifying Internet Connection
Connect the Broadband modem to the computer using an Ethernet cable without the router installed and make sure that the Internet connection is active. If it is not, contact your ISP. If it can go online, the PC connected to the modem is the one that's registered with the ISP.

cable modem internet works when - kb4682-001_en.png NOTE: The image may vary depending on the computer and modem you're using.
Once an active Internet connection is established through the modem, connect the modem and the computer to the router by following the instructions below.
Connecting the Devices Together
After ensuring that you have an active Internet connection, connect the modem to the router's Internet port and the computer to any of the four Ethernet ports. For instructions, click here.
After connecting the devices, check the LEDs by following the instructions below.
Checking the Router's LEDs
The Linksys router's front panel will indicate the status of the connection. After connecting the broadband modem to the WAN or Internet port, the computer to an available numbered port and powering on the router check the lights on the front panel of the router. For instructions, click here.
After checking the router's LEDs, configure the router for cable Internet. For instructions, follow the steps below.
Configuring a Linksys Router for a Cable Connection
kb4682-002_en.png For Telstra Cable internet users, please contact Telstra to confirm if your internet connection is using DHCP or HB (Heart Beat) signal. There should be no other machine running HB client upon doing this procedure.
Step 1:
Access the router's web-based setup page. For instructions, click here.


NOTE
: If you are using Mac to access the router's web-based setup page, click here. If you forgot your IP address, click here. If you forgot your router's password, click here.


Step 2:

When the router's web-based setup page appears, click the drop-down arrow under the Internet Connection Type field and select Automatic Configuration - DHCP.
(a) If you are NOT using Telstra HB, proceed with DHCPcable modem internet works when - kb4682-003_en.png>kb4682-003_en.png
NOTE: If you are a Telstra Cable internet user and you're using WRT120N, WRT160N v1, WRT320N or WRT610N, please select Telstra Cable.
(b) If you are using Telstra Cable, proceed with the following setup. Obtain your user name and password from Telstra. Please disable any HB client that might have been previously running cable modem internet works when - kb4682-004_en.pnghe router is configured.



Step 3:
Click kb4682-cable modem internet works when - kb4682-006_en.png=.

Step 4:
Click MAC Address Clone.



kb4682-cable modem internet works when - kb4682-007_en.png=

Step 5:
Select Enabled and click Clone My PC's MACcable modem internet works when - kb4682-012_en.pngbr />
kb4682-007_en.png




Step 6:

Click kb4682-012_en.png.


Step 7:
Click Status. Check the value of the Internet IP Address. If the Internet IP Address has numbers, this means the router has been properly configured. You should now be able to access the Internet. If you're not online, perform a power cycle to synchronize the router with the modem. For cable modem internet works when - kb3687-005_en.pngick here.




cable modem internet works when - kb4682-008_en.pngs/images/kb3687-005_en.png" alt="kb3687-005_en.png"cable modem internet works when - kb4682-009_en.png

kb3687-006_en.png



NOTE:
If the Internet IP Address is all zeroes (0.0.0.0) click kb4682-008_en.png first then click kb4682-009_en.png. If the Internet IP Address is still all zeroes (0.0.0.0) perform a power cycle. For instructions, click here.
If the IP Address starts with 192.168.1.xxx or if it has the same first three numbers (octets) as the router's IP address, change the router's LAN IP address to a different LAN segment. For instructions, click here.
Once the router is configured, perform a power cycle. For instructions, follow the steps below.
Power Cycling

Step 1:
Shutdown the computer.

Step 2:

Unplug the router's power cable.


Step 3:

Unplug the Broadband modem's power cable and wait for 30 seconds.


Step 4:

Plug in the Broadband modem's power cable and wait for its lights to appear stable.


Step 5:

Plug in the router's power cable once the modem's lights appear stable.


Step 6:

Power on the computer on and test the Internet connection.
NOTE: If you're not online after performing this procedure, you may need to upgrade the firmware of the router.

×

5 Related Answers

Anonymous

  • 77 Answers
  • Posted on May 05, 2008

SOURCE: Can't connect via my wireless router to the internet - but my cable modem is fine!

Hi!

Do you know how to check the IP address of your computer?

Maybe you need to reconfigure the router.

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Anonymous

  • 1 Answer
  • Posted on Oct 05, 2008

SOURCE: Internet Connection

I'm just trying to figure out why I can get an excellant signal, but can't connect to the internet, why?

Anonymous

  • 145 Answers
  • Posted on Apr 10, 2009

SOURCE: Connecting Laptop wireless and Desktop wired to the router

Do you need to see the desktop or just share folders from each other? If the latter then you need to do the following:

Use Windows Explorer and select a folder you want to share. Right click and select sharing and security.

On the sharing tab click on Share this folder. Enter a share name ( I like to enter the PC name _folder name; Rick1_Downloads)

Click on Permissions. If your ok with everyone using the PC's and Laptops having access then highlight Everyone and click on Full Control.

Do this on each PC and Laptop.

That should be it or darned near close.

kakee

Michael Galve

  • 1269 Answers
  • Posted on Jun 30, 2009

SOURCE: Wireless computers work fine, wired desktop extremely slow

On your old desktop, go to Control Panel > Internet Options > Connections > LAN Settings make sure no check on boxes there. Click OK and Apply. Click on General tab, click on Delete File (delete all offline content), Clear History and Delete Cookies. Click Apply and OK.

Anonymous

  • 34 Answers
  • Posted on Jan 06, 2010

SOURCE: Belkin 54g Router won't connect to internet.

If you can access the configuration page of your belkin router you have to copy the MAC address of your computer to the router. The router has the capability to clone the MAC address. It's because if you have a cable internet connection the MAC address is registered in the server.

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