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Most ipods can generally be unfrozen by doing a soft reset by holding down the menu button and the center button. You can also refer to this website which may help also. http://www.ehow.com/how_6905387_fix-ipod-nano-2nd-generation.html
Check this first. Both computers have USB2. Both computers are awake. iPods will not charge from USB1 or when the computer is asleep. Check the computers and cord is ok by plugging in another iPod.
If the iPod is still under warranty, Apple will replace it.