If the paper is moving freely in the printer and you are not experiencing any paper jams etc it may be possible the error is being indicated falsely.I would recommend firstly to ensure the tractor feeds on the printer are clean and free from a build up of paper dust etc. As the paper motion sensors are located on the tractor feeds.
If after the printer is cleaned the error is still see the problem may be related for a setting for the Paper Motion Threshold in the printer. this is the point at which the printer detects an error. This value is dependant on a number of factors; Paper Type, condition of the printer etc.
- Put the printer OFFLINE
- Press and Hold down LINE FEED and ENTER until TECH ACCESS ON is displayed (approx. 5 seconds)
- Press the MODE button
- Press the DOWN ARROW until TEST is displayed
- Press button 1
- Press the DOWN ARROW until DIAG is displayed
- Press button 2
- Press the DOWN ARROW until PMOTTHR is displayed
- Press button 3
- Press the Either ARROW to set the value to 170 and then press ENTER to save the value.
Once you have completed the above sequence press and hold down the LINE FEED and ENTER KEYS to turn tech access off, you can then test the printer. If the above does not clear the message try increasing the value further.
If the problem persits you may have a faulty paper motion sensor.
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