We have an Oki Microline 320 Turbo 9 pin printer. The alarm light has come on, and we cannot get it to shut off. The printer won't print while it's on. We've tried re-setting the machine but the alarm light just will not turn off. Any ideas
We swapped out the printer for another one we had in the office that was working. The new printer also got the alarm light. From that we concluded that it was a bad serial card. We swapped the serial card from another printer, and the original printer started working perfectly. Now we just need to find out where we can purchase another serial card, as we have no more 'spares' around here.
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Is this a networked printer? You may need to reload the print driver into your computers. Most printers are generic enough that computers will recognize them and automatically install the drivers. Sometimes you need to go to the manufacturer's website and download the drivers you need.
If the alarm light is lit constantly it usually indicates that the paper is not loaded, it should go out when paper is loaded. If it is coming on and staying on for a while during printing then there is a problem with the paper out sensor and it may need cleaning. If it is flashing then the other lights that are lit indicate the problem.
In my own experience, Okidata printers have a nasty habit of collecting a lot of paper dust. To start out, I would suggest a really good cleaning, with no paper in the machine, with a can of compressed air. If that does not solve your problem, you might have to replace your feed wheel assembly. Hope this helps!