When I connect my Sony DSC W5 to the computer, it recognizes a device is connected but I no longer get that pop-up that asks me what I want to do with the pictures (for example, "copy to disc, copy to pictures, etc"). My computer was recently wiped clean and windows xp re-installed. I do not remember receiving any kind of disc when I purchased this camera. What can I do?

• To reset turn off the camera and remove the battery. Hold down the power button for 15 seconds then release. Reinsert the battery pack and power on the camera.

Try NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo management program such as Picasa ( http://picasa.google.com ).

Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.

Remove the Battery pack from the Camera then press and hold the power button for 30 seconds.

Next, reinsert the Battery pack in the Camera and try to turn it ON. Make sure that the Battery pack is fully charged. If the LCD remains white then the LCD screen needs to be serviced or replaced.

This due to a malfunction in the software your usin to to download the photos.May be because your file no. is reseted.The best way is to connect the pc to your machine.When the software pops in close it down.Manually go to my computer and access the photos from the memory card or camera which appears as a memory storage device

try downloading the drivers from sony first http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C116935&fes=true&mdl=DSCW5 that is if you have already downloaded the proper usb drivers for your system in which case other usb device are still working also it is possible that the usb port itself has gone bad or is in conflict with another driver assuming your using windows to check this you can start by telling me which version of windows you are using but more than likely the proper camera drivers will solve the issue

No need to install any driver as Vista already has driver for Sony DSC-W5, just hook up camera through USB cable with PC and Windows will recognize and install driver automatically.

Download user guide of DSC-W5 by clicking Sony Support.
Check USB cable and better to try with another usb cable.

Download user manual of DSC-W5 from Sony Support.

2 ideas. 1. Use the eject command in Explorer or on the system tray to eject the USB drive safely. 2. Let me be blunt. I can't count how many machines are not up todate on motherboard drivers, BIOS and the OS itself. It's not your fault, but it falls to the owner to maintain the machine.