Dell 964 all in one printer

Hi, 1st check whether your ink cartridge includes ink or not.( this can b checked within the software came out with your printer; the ink level) and some times not all softwares have these feature. Another way to check is print a test paper and check the the visibility of the font or pic if exist. 2nd try to update printer''s drivers to the latest. Or re-install software+drivers again. 3rd May be you bought the cartridge along time ago or recently but you didnt print frequently or use it ; to avoid letting the ink dries , after all these trials you get new one, and I have another solution which I do not recommend and you can try on your own responsibility, ( uninstall the ink cartridge and put half of the cartridge(don't put it all) 10 minutes in hot water ,of course not boiling one, this may let the dried ink to melt again and you would be lucky if it worked. Again you should try to buy a new ones if the 3 ways I mentioned didn't work with you. And if they are expensive, I recommend buying a new printer because their price seems close to a new ink cartridge(black+color) in some countries. good Luck.

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Please check with the manufacturer but it sounds like it needs new ink cartridges.

Did you make sure to pull the plastic strip off the cartridge?

The black cartridge needs replacing it sounds like. On many printers, that is the only way that you get black.

try to uninstall ur driver and install it again

There is no way to know for sure without testing it but I would say 95% of printers won't

i suggest yo contact dell, they may be able to send you some ink cartridges for testing or you could purchase some new ink (if the new inks doesnt work then its a hardware issue)

go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Try printing a windows test page from the driver software, START-SETTINGS_PRINTERS-DELL964- properties,,etc. If the test page prints with color then I believe that your driver is set to print in greyscale. If you can't find that option in the driver you might try to re-install the driver from your original cd.