Question about HP Pavilion dv6000z Notebook
6 mo. old, set to download my husband's ipod updates came back 2 hrs later (running on ac) Screen black. Will not power up. Blue light around inserted AC is on.
Tried removing battery and AC.
External Hard Drive is under Christmas tree. 112 GB of downloaded itunes - I have got to find a fix.
Denise Same problem... When I press they all blue lights turn on and off, and some times again on and then off. But no noise and no image on the screen. I try a lot of combination and the remote control but nothing works.
I use my notebook in Brazil and not sure what is the HP policy on these cases, but clearly sound like a bug issue on the mother board or something like this.
There was a major problem with my old HP Pavilion, so major in fact that HP replaced it entirely.
IF you can get your laptop started, then try updating the firmware by going to hp.com and navigating to your particular model. The update you're looking for is BIOS Firmware.
If your laptop is still under manufacturers warranty, then yes, this IS a known problem, and they will send UPS to your door with prepaid packaging to return it to them. They are starting to catch up with the backlog but it seemed to be a frequent fault in the earlier versions. Happily they seem to have fixed it in later notebooks.
If you need the software or data from it, you will have to take it to a store who can remove the hard drive and copy the data off it. Where I live, in Canada, Future shop did that but it cost me $70. Unfortunately there is no guarantee if you bundle your notebook off to HP that they won't simply replace it, so weigh up whether the data on it is worth paying a fee to back up before you send it off.
Posted on May 26, 2008
Had the same problem with my dv6000. Bestbuy told me the motherboard was fried. Called HP and they said this was a common problem with this laptop caused by a defective part. They are sending me a box and repairing for free.
Posted on Jul 01, 2008
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