I can send a fax ok but cannot receive one Can you help?

Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.

• All faxes sent in color use ECM.
• All faxes sent at the highest transmission speed use ECM.
• The ECM setting affects only sent faxes, not received faxes.

Enabling or disabling Error correction mode (ECM)

1. On the product control panel, press the Menu button ( ).
2. Use the arrow buttons ( ) to select Basic Fax , and then press the OK button ( ).
3. Use the arrow buttons ( ) to select ECM Mode , and then press the OK button ( ).
4. Use the arrow buttons ( ) to select On or Off , and then press the OK button ( ) to confirm the setting.
5. Press the Back button ( ) twice to return to the main screen.

To change fax confirmation
1. Press Setup.
2. Press Print Report, and then Fax Confirmation.
3. Press the right arrow button to select one of the following, and then press OK.

Off - Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.

On Fax Send - Prints a fax confirmation report for every fax you send.
On Fax Receive - Prints a fax confirmation report for every fax you receive.
Send & Receive - Prints a fax confirmation report for every fax you send and receive.

if you have a digitized phone line you can do nothing about these problems. faxing will eventually die out anyway.

If you require printed confirmation that your faxes weresuccessfully sent, follow these instructions to enable fax confirmation beforesending any faxes. The default fax confirmation setting is Off. This meansthat a confirmation report is not printed for each fax sent or received. Aconfirmation message indicating whether a fax was successfully sent appearsbriefly on the control-panel display after each transaction. NOTE: You can include an image of the first page of the faxon the Fax Sent Confirmation report if you choose On Fax Send or Send &Receive, and if you scan the fax to send from memory To enable fax confirmation
1.Press the (Setup) button.
2.Press right arrow to select Print Report, and then press OK.
3.Press right arrow to select Fax Confirmation, and then press OK.
4.Press right arrow to select one of the following, and then press OK. Off Does not print a fax confirmation report when yousend and receive faxes successfully. This is the default setting. On Fax Send Prints a fax confirmation report for every faxyou send.
OnFax Receive Prints a fax confirmation report for every fax you receive.
Send& Receive Prints a fax confirmation report for every fax you send andreceive

Hi,

Follow the steps below to enable the Fax confirmation on Sent and recieved.

On the printer :

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
   • On Fax Receive: Print a confirmation page every time you receive a fax.
   • Send & Receive: Print a confirmation page every time you send or receive a fax.
4. Press OK .

Thank you for contacting FixYa


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Hi,

Follow the steps to setup the Fax sent confirmation report.

1. Press Setup ( ).
2. Press the right arrow button ( ) to select Print Report , and then press OK .
3. Press the right arrow button ( ) to select one of the following options:
   • On Fax Send: Print a confirmation page every time you send a fax.
4. Press OK .

Other confirmation reports in the same menu are :

• On Fax Receive: Print a confirmation page every time you receive a fax.
• Send & Receive: Print a confirmation page every time you send or receive a fax.

Hope this is helpful

Thank you for contacting FixYa.


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If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.

The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.

To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.

On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.

Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Your fax machine thinks everything is OK. If you can receive you can send.

call the failing fax number with a regular phone and listen for fax tones.

press setup button. scroll to advanced fax setup. press ok. scroll to ecm press ok. select off. then press ok. then press cancell button to go back to main screen. now try to send and recieve fax.

Try this:

Press the Setup button (it might be the sign of a monkey range)

1. Press the Down arrow ( ) to highlight Print Report , then press OK .
2. Press the Down arrow ( ) to highlight Fax Confirmation , then press OK .
3. Press the Down arrow ( ) to select one of the following options in the table below, then press OK

On Fax Send Prints a fax confirmation report for every fax you send. On Fax Receive Prints a fax confirmation report for every fax you receive. Send and Receive Prints a fax confirmation report for every fax you send and receive. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.

Select the one you would like to choose ;
For further help click on the following Link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01083680&cc=us&lc=en&dlc=en&product=3204785

Regards Soumajit