Question about Office Equipment & Supplies
Do you have the full featured software installed on the computer and set up with the default destinations? Is the monitoring program listening for the scan button being pressed? Can you launch a scan from the computer? Uninstall a generic OS driver that you may have installed and disconnect the data cable (if USB) before attempting to install the full software.
Try a new data cable (scanning requires bi-directional communication and can fail even when the printer works). Try a direct connection if you have a print server or a USB hub in place. Try using a different port and check if a known working device works as well.
Next launch the scan from the computer. Depending on your software, you may see a preview scan. Adjust the settings and try to get the full scan. If you get a failure at this point, it is frequently a cable issue.
I hope this helps.
(if the full-featured software is not available for your OS from your scanner manufacturer, then you will always need to launch the scan from the computer. WinXP, Vista and Win7 all can obtain scans with Paint (File
Posted on Sep 22, 2010
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