Question about OKI C9500dxn Led Printer

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I have printer oki C9500, error cod 381, I check my manual book, the book show "Jam has occurred in paper path (Transport)" I do not know what is that mean, cam you tell me more detial the problem the book show?

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There is most likely jammed in the entrance or hanging out of the fuser

Posted on Mar 04, 2011


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381 error paper jam oki b431d

381 error indicates a jam under the drum. If no jam exists try using canned air to blow out the printer. Caution, toner dust may blow up in your face.

Oki b431d paper jam

Paper jam is initiated by a sensor that does not register (or tell the logic board it has registered) a movement of the paper through the printer. Try finding out what sensor is near the point the paper stopped. Look if anything id blocking a optical sensor, or any small lever is blocked in free movement. Close all covers correct and make sure nothing is blocking the covers. Not even just a small piece of paper.

On Oki 330 have error 380 still showing after paper jam was cleared

Make sure everything is clean. Please refer to your manual for cleaning instructions; or download a new manual at .

Below are how to clear a jam instructions:
How to remove jammed paper 28/07/2013
Paper handling is key to Ensure trouble-free printing. However, paper jams sometime Occur.
You can improve feeding and Avoid paper jams in your OKI printer, by following these simple steps:
Loading the Paper: When loading paper, fan the stack of paper before placing it in the tray. This will shake out any paper dust and reduce any static in the paper, two major causes of paper mis-feeds.
- Place the paper in the tray under the tabs.
- Do not fill above the "PAPER FULL" mark.
- Guides Adjust the tray for the correct paper size.
Recommended Media: Use paper specified for the printer
When printing on heavy / thick types of paper, it is best to use the manual feed tray at the front of the printer.This will Provide a straighter paper path to Prevent potential paper jams.
Cleaning: Periodically wipe the rubber rollers inside the area That holds the paper tray with a soft cloth.
dust Paper and simple wear may cause these rubber rollers to slip and not feed the paper properly.

Removed paper after paper jam and have opened all the doors to check everything, however it still reads 'switchback jam open front cover up scanner unit'

  • Step 1 Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
  • Step 2 Turn off the printer.
  • Step 3 Remove any paper trays. Inspect them for wrinkled or damaged paper.
  • Step 4 Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  • Step 5 If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
  • Step 6266_a1.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep6 span.image a:first').attr('href',''); }); If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  • Step 7266_a2.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep7 span.image a:first').attr('href',''); }); If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
  • Step 8 Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  • Step 9 If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  • 0helpful

    381 Paper Jam

    yep thats classic feed rollers problem... I would say... your next step is to look for the next set of feed rollers... and possibly check your sensors... also you can get all the manuals here... have fun

    I’m happy to assist further over the phone at


    Fatal error 980 OKI C5500 printer

    I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer

    Paper Jam Error 381

    Most of the time the jam will be behind the printer. Open up the back door and see if you see any paper stuck in on the roller. Also remove the printer cartridge by pulling on the piece sticking out. Easily slides back in, so no sweat on that part. Let me know if you have already tried these methods.
    If that doesn't work. Unhook the Data cable on the back of the printer, shut the printer off, and unplug the power cable from printer. Wait about 3 minutes and plug everything back in and turn back on the power switch. This should erase the queued errors.

    OKI C5100 printer repeated jams. Usually flashing the code of "380: paper jam" as the message.

    I too kept getting the front cover paper jam despite followings Oki's paper jam removal instructions and blowing out the printer with compressed air.
    In my case, the paper drawer was the problem.  When you pull out the drawer there is a spring loaded piece of white plastic at the very front of the drawer.  In the center of that is a gray rubber strip.  That strip had come loose in the center and bowed out, preventing paper from exiting the paper drawer.  I manually removed the strip, clipped off a little piece from one end so that it fit back in the recessed cavity on the white plastic piece and glued it back down.
    This should be applicable to all Oki c5xxx color LED printers.
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