After the doors were left open for a few hours, we removed the ice box and dumped the partially melted ice down the drain. We then turned the ice maker off and then back on different times to wait 12 -24 hours for ice to be made. No luck. Further, the arm that we're not supposed to touch seems 'frozen' in the up position and we don't know how to get it down without touching (and possibly breaking).
What you can try to do is put the ice maker in test mode. Press and hold the ice size button, on the ice maker itself, for 5 seconds. It should cycle through and this could reset it.
Sgt 48
Mine is doing the same thing, I can put it in the "test" mode & it is ok, but after one tray of ice it must be put into test mode again ... should I replace the ice maker, filter is new & water supply is good.
SOURCE: Ice maker not working
If you press and hold the button on the ice maker for seconds it will go into test mode and do a complete cycle. Try this and it should correct the problem. If you think the arm is frozen, you could use a hair dryer on it for a couple of minutes then do the test.
Sgt 48
This is a picture of an ice maker module. Which is behind the white plastic cover. The cover just pops off. Look at the two little tabs in the center of white wheel. If yours is twisted, pressed together, or one is broken then the module is bad. If not, take the icemaker out and let it set for a few hours to let it defrost. Put it back in and see what you get. The ice maker won't cycle and fill with water until it gets below freezing so you will have to wait awhile. It can be started manually by inserting a jumper wire into terminal T and H. Let it start to cycle for about 10 sec. then pull the wire out. At the end of the cycle it will fill with water then wait for it to freeze. Also, if door was left open check all vents in fridge for ice build up. This cause cooling problems of they are plugged. Let me know what you find.
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