Are you cooking it this way, as shown in the owner's manual?
"
Use an overturned 9 or 10 inch oven proof glass pie plate on top of the
turntable when popping bagged microwave popcorn."
You can also use a paper plate in a pinch, but as always, never leave a microwave unattended while it's cooking, since some paper products can have impurities which will allow overheating and possibly fire.
This is a convection oven, so it has a metal turntable tray.
Microwaves cannot penetrate the metal from below like it would on a standard microwave's glass tray, allowing for even heating.
If you've lost your owner's manual, you can get it
here.
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