This a very common concern and an easy and cheap fix the agitator cogs are worn out you can order the parts online part number wpl285751 or just 285751 about $4.00 (agaitor directional cogs) or dog ears. or a complete repair kit #285746 about $14.00 I would go with the kit. With parts in hand pop of the fabric softener dispenser then you will see an agitator cap with a pair of pliers pull up and remove the cap,now you will see one bolt remove this bolt and you will be able to remove the top part of the agitator replace you worn parts and reinstall and you will be agitating like new,,,Sounds like a lot I know but its really a 10 minute job Good Luck
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