I think there may be no audio codec to support you playing audio file. I meet the problem too and finally fix it after I upgrade the codec. If you don't know how to, you can try other player to help you play the audio, such as VLC.
But sometimes you may meet issue like VLC not play Blu-ray, this guide can help.
Guide: How to Fix VLC Media Player Won't Play Blu-ray Issue
You need to install Codec pack as all of the video/audio format will not be supported by the operating systems.
Open www.filehippo.com
On the right hand side, you will see K-Lite Codec Pack
Download and install it then you will be able to hear sound.
As an alternate, you can use VLC media player which supports almost of all formats.
Download VLC Player:
http://www.downloadvlcplayer.org/
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