I plugged in and it did not get cold for one hour.

Empty the refigerator and freezer, unplug it for about 8 hours, leave freezer door open so it will completely defrost. Plug it back in for 4 hours and close doors before you fill it back up with food. If you have a thermometer, check the interior temperatures before you fill it back up. Refigerator should be around 42 degrees F.

I would suspect there is no refrigerant in the system any more. Sounds like there was a leak (hissing and odor). Not worth getting it fixed if that is the case.

hi there.well difficult without avisual but try a few tips ok?1-plug in and wit 1/2 hour first 2-still dead tap the stat.still dad and no noises at all check if motor hot or cold.i assume is frost free and if motor cold then it could be mechanical defrost timer or pcb.good luck Ali

unplug the fridge and leave the doors open for 48 hours, then see if your problem is gone 24 hours later after you plug it back in, if it is, your fridge needs to have a repair to the defrost side of things, most likely the defrost termination therm or the defrost timer, also make sure the drain under the evaporator is not plugged up

unplugged the unit, kept the doors closed about 10 to 12 hours plugged back in and in about 2 hours started blowing cold air into freezer another 4 hours was blowing cold air into refrigerator and continuily got back to the themostat settings,about 1 day. no food was lost because the doors were closed still keeping it cold. i think the fan in the freezer was frozen with ice,but could access it, not the main fan in the back the unit by the compressor,that was running fine. so basically i defrosted the freezer fan by unplugging it. this is the 2nd time in 4 years ive done this, well it beats spending 1000-1500 dollars to replace it TRY IT I HOPE IT WORKS FOR YOU BEFORE YOU CALL FOR SERVICE,dave

It shuld never be layed down for transport or storage. 2 Hours is not a long time but you should have left it upright overnight before plugging in. turn it off for 24 hours. When you restart it it should be cooling in a few hours and at normal temp in 24-48. If not you may have damaged the compressor. (Assuming you hear it running)
Eric

I have the same problem. The refrig and freezer are cold but not freezing and not cold enough. I have a friend tell me it probably is the relay. His did the same and that was the issue.