I hope that you have gotten this resolved, but if not, here are some simple steps to try! If you are at TV1, where the receiver box is located, the tv needs to be on channel 3 or 4. Depending on the cable that is running between the receiver and the tv, the tv may need to be on an input, such as video 1 or 2. If you are at the TV2 location, where there is no receiver, then the tv needs to be on channel 60 or 73. I hope this information helps!
Becki Barned
DISH Network Customer Service
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