HP director gone. Can not scan anything- error message states no scan options. Rinstalled with cd and then updated from website. Still can not scan.

Please follow the link for instructions on to fix this error.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01290511&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=441125

Also follow the link for an updated driver to try reinstalling printer onto computer.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=ca&dlc=en&sw_lang=&product=441125#N676

I think you have installed the HP full feature software in the computer.
You can check it, you need to click on Start button -> All Programs -> HP -> HP Director

please check if you are able to scan from HP Director (if yes then change the below settings so that you would be able to scan from the button on the unit)

open the HP Director -> click on "settings" -> scan settings -> scan to setup and you need to populate all the options which you see in the left panel. when you will populate all the options to right panel. Then click UPdate device or OK button. and then try to scan again from the button on the unit. It will work. If it does not then check for the DIM (Digital imaging monitor) icon in the system tray, it would have a green checkmark over it. if you do not see it then you have to start it from the below steps
please click on Start button -> My Computer -> C: Drive -> Program files -> HP -> Digital Imaging -> Bin -> hpqtra08.exe when you will double click on the file, you will see DIM icon in the system tray and you will be able to scan from the button on the unit.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01798218&cc=us&lc=en&dlc=en

you can also click on the above link to understand it better.

I hope it will definitely help you out.

Hi


Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

1. Force Quit HP Communications (if running)
2. Force Quit HP Scan (if running)
3. Turn the printer off
4. Turn the printer on
5. Select Scan Picture from the HP Director application
6. When the HP Scan application complains, press Reset
7. HP Scan will then hang, but HP Communications will restart
8. Force Quit HP Scan (again)
9. Select Scan Picture from the HP Director application (again)

Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

Rylee

oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here first...PrinterFixer.net

You should uninstall the software and reinstall it fresh. You should also download the newest version available on HPs website instead of the one on the CD that came with your machine to ensure that you are using the newest version.

What I did to "fix" it was to completely uninstall the printer and reinstall it as if for the first time. Then I had to download new drivers for it. I found that out by checking for updates. The Director icon on my desktop till doesn't seem to do anything but I can now scan by hitting the scan button on the printer. It doesn't work like it used to but I'm just adjusting to the new paths I have to take.

I can use it to print but I cannot scan anything anymore since I updated my internet explorer. My OS is Microsoft XP. I am using a 4-in-one scanner. Thanks a lot.

Fiend your solution direct from hp. Here is your solution...


http://www.hp.com/printer/prob676ijt65/solution
814

Try from their official webpage, or use this Driver Update Software for XP Vista 7 8. I hope I have helped. have a nice day
Ryan