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The most likely cause is a damaged docking connector. However if there was no incident with knocking, wrenching or mistreatment of the dock connector, it may be another cause. If you turned the power off after it had been on a long time and the dock didn't start up again then: 1: If it is charging the ipod but no sound then the sound processor as failed.2.If it isn't charging the ipod then watch the diagnostic video: SounDock Original Check
& Diagnostic
I suggest you viisit www.invebo.com and enter your dock serial number. You get access to diagnostic and repair videos and it tells you what spares you need and how to fit them yourself. All kits you get a new docking connector of the later, tougher design included in the kit. Everything is supplied on a no-risk 'buy & try' basis so you can send back if the problem isn't solved.
um ur sounddock might require that u place the white docking piece that came with ur ipod to be place b4 the ipod is docked
if not u may ruin the dock and the ipod usb port
this is done because different generation ipods(nana and touch and ...) have different shapes so the entrance for docks may require to be eleveated or reduce in gradient
basically if the dock isnt made for the specific ipod or u dont know
just put the white piece in
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