Hi There We have a classic gaggia machine that doesn't seem to be drawing water from the water resevoir, any ideas what might be wrong? Is this something that you could fix? Thanks Charlotte Gaeta

If you cannot get water from the brew head or the tea spicket, then the pump could be blocked or damaged, or the boiler is blocked.

You have a Gaggia Classic that is not drawing water from the pump:
The fault could be the pump or the solenoid or blocked showerscreen.

1. If its the solenoid - You will have no water but a little steam, when you press coffee button - then replace solenoid. This happens if descaling is not frequent , ie every 3-4 months https://www.bluestarcoffee.eu/gaggia-boiler-solenoid-3876-p.asp
2. If its the pump - nothing comes from the group then replace that. The pump could fail due to age typically 5-10 year old pump would fail https://www.bluestarcoffee.eu/gaggia-ulka-vibration-%C2%A0pump--120v%C2%A0-eap-5-8422-p.asp
3. If showerscreen is blocked - unlikely - remove and clean with https://www.bluestarcoffee.eu/puly-caff-cleaner-sachets-x-10-6727-p.asp