My turtle beach problem is that i can talk, hear the game from both side but i jut cant hear my friend voice or other people talk

This is happening to me to so I thought they were broken. I bough XL1 a day later, and I still can't hear or talk on those ones at all. I've tried multiple controllers and it still doesn't work..

You broke your controller cable. Just get a new one: http://www.turtlebeach.com/products/recertified-products/ear-force-x1.aspx

try going in to system and go to family and go tho xboxlive controls and go to voice and text

If you set the Xbox Dashboard > Live > Voice setting to "Play Through Speakers" can you hear the others talking to you? If the chat talkback works that way, but doesn't work when you have it set to "Play Through Headset" then you probably have a failing chat-controller cable. If you replace that, the problem should be fixed.

If you have an X1 headset...
Try using the X1 headset and mic with your PC (sound card). Green plug goes to green jack, Pink plug goes to pink jack. Can you hear your voice thru the X1 mic on your PC? If yes, then the mic works but the chat-controller cable is probably broken and should be replaced. If no, then the mic may be broken and you should contact Turtle Beach's tech support for help -- [email protected].

you will need to press the middle guide button
go right to settings
then down to preferences
down to voices
then select play through headset

Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. [email protected].

You probably need a new talkback cable, You can purchase one on turtle beach's site or contact their support about sending one out to you.

You may need a new controller cable. Here's the link:

http://www.turtlebeach.com/products/efx4/replacementparts.aspx

It is the mic plug in part to the controller get a replacement at http://www.turtlebeach.com/products/efx1/replacementparts.aspx