Question about Dacor DMT2420SS Microwave Oven

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We can't get our microwave to fully pop the bag of popcorn. If we use the popcorn button it stops before the bag even starts popping. If we preset the time, the same occurs and if we run it until its fully popped the popcorn will get burnt...What are we doing wrong?

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William Miller

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Always place the bag of popcorn on an upside-down paper plate.

This allows more microwaves to penetrate the bag from the bottom.

Also always place food of any kind in the microwave off-center on the tray, NOT in the middle of the tray.

Not only does it cook more evenly (think of how you stir liquid) but it also prevent the same spot from being heated repeatedly on the glass turntable, which can lead to overheating and breakage.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 09, 2010

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Most M/W use an estimated setting based on ounces of corn. I've found that many do not tell you how much is in each bag. The bags usually have no size markings. Check the face of the box for something like "2 each 3 oz bags".
* Try to use a normal re-heat setting (at full power) and cook a bag using the a minute longer than the recommended setting. Listen to the popping sounds and stop the M/W when the pops slow to 3-4 seconds. (2-3 seconds with 'Kettle' corn) Note the time lapsed and this is your correct setting. You may try the popcorn menu to find a similar setting but really your best bet is to use the method above as it's the most accurate.
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* M/W varies from model to model and brand to brand. Only way to check is to try several settings to get the best results.
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* Once you find a good popping brand then stick to that size and brand. (unless they change it on you.)
* If your really stuck on getting every corn kern popped then go with an air popper. It won't come out of cooker till it pops.

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Have a kitchenaid microwave KHMS2040WSS brand new. Is there a way to set the popcorn sensor for a smaller bag? Right now it is set for 3.5oz and burns all the popcorn.


I have never seen a microwave that doesn't burn popcorn if you use the "popcorn" button. Why the manufacturers keep putting them on I'll never understand. There's nothing you can do change the presets on an oven since they are built into the controller. Instead of relying on the oven, you should follw the directions on the bag. These tell you to use high power, stay by the oven and stop the cooking when the time between pops drops to 1 or 2 seconds. Stored heat will continue to pop kernels for a bit, and you won't cremate your popcorn. You'll also avoid the possibility of the bag catching fire and damaging the oven, which I have seen several times. Finally, don't expect 100% of the kernels to pop. There wil always be a few duds, and extending the cooking time just results in burned popcorn.

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If the microwave functions normally while cooking everything else, but is only burning popcorn, there is no component problem that will cause this. You cannot adjust or replace any internal component to make it not burn popcorn. All power levels and program options are contolled by the consumer at the control panel. Refer to your owner;s manual for their recommendations.

If the oven is equipped with a popcorn feature button, it is programmed for a recommended power level and time. This is an ESTIMATED program feature. The manufacturers of both the oven and the popcorn will also give directions that tell you to turn the oven off when the popping slows to about a pop every 2 seconds. Failure to do so can result in burning.

If the microwave does not come with a popcorn feature button, the manufacturers of the popcorn have directions on the outside of the box that tell you what POWER LEVEL and TIME to set the oven on for the desired result. Again, the you still have to listen as the bag pops to ensure it does not burn.

In addition, on some microwave ovens, there is a feature that allows you to select the SIZE of the popcorn bag. Some popcorn manufacturers have smaller snack size bags that don't take as long to pop. You have to select the appropriate size to get the correct program option.

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