With the door open, the needle plate removed and no threads in the machine, slowly turn by hand one or two revolutions & take a close look at the motion of the loopers and the needle/s, are they colliding, or is the needle becoming jammed by the black guard surrounding the lower looper ?
Ensure there are no threads or fabric debris jammed anywhere.
If it is "new" and under warantee, it would be worth a call to the dealer asking for their advice and see if they will take a look at it for you........arrange to meet with the technician if possible.
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