Copier feature is not working. Produces a completely black page from either the black button or the color button. I can, however, print to it from my PC and it's just fine.
The light source has failed thus the original is not being illuminated.
The copier thinks you are copying a black piece of paper.
Printing from the PC does not require any light source, therefore printing is not affected.
Check your manual to see if it mentions a replacement routine; if not, and if it is no longer under warranty, you are maybe stuck with tossing it or taking to your friendly neighborhood techie who is trying to pay his rent.
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I cannot copy color or black. Also the scan feature does not work either. Printing messages still works. HP Tech says the light/ illuminating system does not work that's why it's printing black. It's not worth fixing if out of warranty .
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